After-Sales Policy
Most products sold by the Site are digital goods with immediate delivery. Please confirm your order carefully before purchase.
1. No Returns for Non-quality Issues
Once a digital product has been delivered, its code displayed, or a top-up completed, refunds, returns, or exchanges are generally not available.
2. Eligible Cases
Contact support for verification if any of the following occurs:
- A digital code cannot be used
- Delivered content does not match the order
- The system charged more than once and the balance was not credited
3. Support Window
Within 24 hours after order completion, submit an after-sales request. After that period, the product is considered to have been used normally.
4. Region Issues
For region-restricted products (such as Turkey or US regions), users must confirm their account region themselves. Inability to use a product because of a region mismatch is not covered by after-sales support.
5. Changes to Official Policies
Use issues caused by official platform account actions, regional adjustments, redemption-policy changes, or subscription-mechanism changes are outside the Site’s responsibility.